Effective Date of Current Policy: May 14, 2024
1.Introduction
This Privacy Policy is incorporated by reference into the TANWANGAME Terms of Service. (The “Terms”). The terms TANWANGAME,” “we,” and “us” include TAN WAN GAME PTE. LTD. This Privacy Policy explains our online and offline information practices, the kinds of information we may collect, how we intend to use and share that information, and how you can opt out of a use or correct or change such information.
2.Information Use
This Privacy Policy applies to Personal Information that is Processed by TANWANGAME in the course of our business, including on websites (each a “Site” or “Sites”), mobile applications, forums. All individuals whose responsibilities include the Processing of Personal Information on behalf of TANWANGAME are expected to protect that data by adherence to this Privacy Policy.
3.The Types of Personal Information We Use
This section describes the different types of personal information we collect and how we collect it. We will collect and use the following information about you:
.Information you give us. You give us information about you:
nowhen you register for the Game (including your nominated nickname, and information we import from your connected social media account (e.g. Facebook, Twitter or Apple sign-in account) in order to set up your profile, including your name as it appears on your social media profile and your profile picture;Develop new products and Services;
nowhen you set up your profile for the Game (including information you voluntarily elect to provide in order to customise gameplay, such as gender);
owhen you submit your contact details to us (including your name, email address and physical address) as part of promotional activities for the Game;
owhen you make purchases in the Game (in which case we will process the information you provide to us to facilitate the payment).
.Information we collect about you. We automatically collect certain data from you when you use the Game and/or the Community Website, including your IP address, physical location and device information (such as device type, network data, OS) and information regarding your use of the Game and/or the Community Website, such as date and time stamps of actions. We also collect and store your data each time you interact with us, for example, when you use in-app support to communicate with us.
.Information you generate and display in the course of using the Game Services. You may provide additional information as part of your profile (such as gender). You may also provide or generate information when you communicate with other users in the Game (e.g., chat log data, chat content) behalf of TANWANGAME are expected to protect that data by adherence to this Privacy Policy.
4.How TANWANGAME use your information
4.1.To Provide Products, Services, or Information Requested. TANWANGAME may use information about you to fulfill requests for products, Services, or information; including information about potential or future Services, including to:
1.Generally manage Individual information and accounts;
2.Respond to questions, comments, and other requests;
3.Provide access to certain areas, functionalities, and features of TANWANGAME’ Services;
4.Contact you to answer requests for customer support or technical support;
5.Allow you to register for events.
4.2.Administrative Purposes. TANWANGAME may use Personal Information about you for its administrative purposes, including to:
1.Measure interest in TANWANGAME’ Services;
2.Develop new products and Services;
3.Ensure internal quality control;
4.Verify Individual identity;
5.Communicate about Individual accounts and activities on TANWANGAME’ Services and systems, and, in TANWANGAME’ discretion, changes to any TANWANGAME Policy;
6.Send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance;
7.Process payment for products or services purchased;
8.Process applications and transactions;
9.Prevent potentially prohibited or illegal activities;
10.Enforce our Terms.
4.3.Marketing TANWANGAME Products and Services. TANWANGAME may use Personal Information to provide you with materials about offers, products, and Services that may be of interest, including new content, product, or Services. TANWANGAME may provide you with these materials by message, phone, postal mail, facsimile, email or other communication means, as permitted by applicable law. Such uses include:
1.To tailor content, advertisements, and offers;
2.To notify you about offers, products, and services that may be of interest to you;
3.To provide Services to you and/or a Third-Party;
4.For other purposes disclosed at the time that Individuals provide Personal Information; or
5.Otherwise with your consent.
You may contact us at any time to opt-out of the use of your Personal Information for marketing purposes, as further described in Section 6 below.
4.4.Research and Development. TANWANGAME may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, in order to help us to optimally deliver our existing products and Services or develop new products and Services. From time to time, TANWANGAME may perform research (online and offline) via surveys. We may engage Third-Party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the products and services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns, and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.
4.5.Services via Mobile Devices. From time to time, TANWANGAME may provide Services that are specifically designed to be compatible and used on mobile devices. TANWANGAME will collect certain information that your mobile device sends when you use such Services, like a device identifier, user settings, location information, mobile carrier, and the operating system of your device. Mobile versions of TANWANGAME’ Services may require that users log in with an account. In such cases, information about use of mobile versions of the Services may be associated with accounts. In addition, TANWANGAME may enable Individuals to download an application, widget, or other tool that can be used on mobile or other computing devices. Some of these tools may store information on mobile or other devices. These tools may transmit Personal Information to TANWANGAME to enable Individuals to access accounts and to enable TANWANGAME to track use of these tools. Some of these tools may enable users to email reports and other information from the tool. TANWANGAME may use personal or non-identifiable information transmitted to TANWANGAME to enhance these tools, to develop new tools, for quality improvement and as otherwise described in this Privacy Policy or in other notices TANWANGAME provides.
4.6.Anonymous and Aggregated Information Use. TANWANGAME may use Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access TANWANGAME’ Services or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not Personal Information, and TANWANGAME may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information within TANWANGAME and with Third-Parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
4.7.Sharing Content with Friends or Colleagues. TANWANGAME’ Services may offer various tools and functionalities. For example, TANWANGAME allows you to provide information about your friends through our referral services, such as “Tell a Friend.” Our referral services may allow you to forward or share certain content with a friend or colleague, such as an email inviting your friend to use our Services. Email addresses that you may provide for a friend or colleague will be used to send your friend or colleague the content or link you request, but will not be collected or otherwise used by TANWANGAME or any other Third-Parties for any other purpose.
4.8.Other Uses. TANWANGAME may use Personal Information for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection, or any other purpose disclosed to you at the time you provide Personal Information or with your consent.
5.The Security of Your Personal Information
We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. Our group companies have information security and access policies that limit access to our systems and technology. We also protect data through the use of technological protection measures such as encryption. Your personal information will remain subject to our technical and organisational controls and our policies and procedures (including this Privacy Policy).
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the information transmitted to our services; any transmission of your information is at your own risk.
6.Cookies, Mobile Advertising Indentifiers, Pixel Tags/Web Beacons, Analytics Information, And Interest-Based Advertising
We, as well as Third-Parties that provide content, advertising, or other functionality on our Services, may use mobile advertising identifiers, cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. We use Technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a "device") that allow us to record certain pieces of information whenever you visit or interact with our Services, and to recognize you across devices.
6.1.Mobile Advertising Identifiers. Mobile advertising IDs are identifiers used by mobile operating systems (Apple and/or Android) and made available to advertising providers to gather metrics on mobile apps (Apple’s IDFA or Google’s AAID) to help advertisers provide ads that may be more relevant to your interests. Third-Party advertisers and advertising networks may use advertising identifiers collected from the Services to deliver advertisements they believe are relevant to you in other Third-Party apps.
6.2.Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Site may not work properly.
6.3.Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded on the Site that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
6.4.Social Media Widgets: Our Services include social media features, such as links to Facebook and LinkedIn (that might include widgets, such as the share this button or other interactive mini-programs). These features may collect your IP address or which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a Third-Party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing them.
Analytics. We may also use Google Analytics, Google Analytics Demographics and Interest Reporting, and Google Analytics for Firebase including Crashlytics and Fabric Data Processing, such as “Fabric Answers,” “Fabric Crashlytics,” or “Fabric Beta” provided by Google to collect information regarding visitor behavior and visitor demographics on some of our Services, to collect information regarding all or some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. For more information about Google Analytics for Firebase, please visit https://firebase.google.com/docs/analytics/. You can opt out of Google’s collection and Processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout. Our uses of such Technologies fall into the following general categories:
6.5.Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our Services. This includes technologies that allow you access to our Services; that are required to identify irregular Services behavior, to prevent fraudulent activity and improve security; or that allow you to make use of our functions, such as shopping-carts, saved search, or similar functions;
6.6.Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use our Services, to determine if you have interacted with our Services, to determine whether you have viewed an item or link, or to improve our Services;
6.7.Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content in our Services;
6.8.Advertising or Targeting Related. We may use TANWANGAME or Third-Party cookies and web beacons to deliver content, including advertisements relevant to your interests, in our Services or on Third-Party sites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.
If you would like to opt out of the Technologies we employ in our Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.
7.Third-Party Payment Processing
We may sell virtual items or merchandise through our Services. When you make purchases through the Services, we process your payments through a Third-Party application, including the App store and SNS. The Third-Party application may collect certain financial information from you to process a payment on behalf of TANWANGAME, including your name, email address, address, and/or other information.
8.Children
The Services are not directed to children under 13, and TANWANGAME does not knowingly collect Personally Identifiable Information from children under 13. In addition, you are not permitted to use our Services if you do not meet the minimum age requirement applicable to our Services in your jurisdiction. If you learn that your child has provided us with Personal Information without your consent, you may alert us at cs@vntwgames.com. If we learn that we have collected any Personal Information from children under 13 (and in jurisdictions under the age of 16 in the European Union), we will promptly take steps to delete such information and terminate the child’s account.
9.Your Rights
This section (“Your Rights”) applies to users that are located in the European Economic Area only. For users located in other territories, please refer to the privacy clauses in our User Agreement.
You have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). We must respond to a request by you to exercise those rights without undue delay and at least within one month (though this may be extended by a further two months in certain circumstances).

If you want to exercise any rights of you, please contact us at cs@vntwgames.com
For example, the steps to delete a user account are as follows:
1) Contact customer service email cs@vntwgames.com.
2) Fill in the email address in the game user center and verify the email address.
3) Customer service personnel will contact you as soon as posible.
4) After confirmation between customer service and the user. The account will be deleted and cannot be used to log in again.
5) The account cannot be restored after being deleted.

10.Redress/Compliance and Accountability
If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at cs@vntwgames.com. We will address your concerns and attempt to resolve any privacy issues in a timely manner.
11.Changes To Our Privacy Policy
This Privacy Policy may change from time to time. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Services after the updated Privacy Policy is posted on the Services. If at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Services. We may revise this Privacy Policy in our sole discretion, so review it periodically. If you continue to use the Services made available to you after such changes have been made, you hereby provide your consent to the changes.

Latest update: September , 2023
1.Introduction
This Terms of Service, including our Privacy Policy, which is incorporated herein by reference (“Agreement”) governs the relationship between we and user (you) regarding your use of our website and all software, products, games, virtual social platform app, features (collectively “TANWANGAME”) and related services (collectively “Services”) made available, displayed or offered by or through such website or the third platform authorized by us.
By entering, playing, using or accessing to the services, you fully agree to the terms of Agreement which may be altered time by time.
If you do not agree to this Agreement, please exit or stop accessing the services.
In the Agreement including Privacy Policy or any other rules, guidelines, codes of conduct or instructions, “We”, “us”, “our” refers to TANWANGAME JOINT STOCK PTE. LTD. including its joint ventures and related corporations.
2.Scope of the Agreement
We provide you with mobile gaming services and other related services (hereinafter referred to as the Service), you shall fully abide by this Agreement and rules of game supervision. With regard to the rights and obligations of the service, both parties shall adhere to terms of this Agreement.
3.Terms of the agreement
3.1 Execution requisites
Our allowance to you to use and access the Services is conditioned upon your agreement to all of the terms and conditions contained in the Agreement. Such additional terms and conditions including the Privacy Policy, any rules, guidelines, codes of conduct or instructions specified in any TANWANGAME Product including our game rules are hereby incorporated in this Agreement by reference. Your use of Services constitutes your agreement to all such terms and conditions. If you do not agree, you should not access or use such Services.
3.2 Eligibility
By registering for an Account or otherwise using our Services, you represent that you are age 13 or older and you understand and agree to this Agreement. If you are between the ages of 13 and 17, you represent that your legal guardian has reviewed and agreed to this Agreement.
You shall not permit the use or access of the Services through your Account by your child/ward if they are below the age of 13 years old.
You are liable for all activities conducted through your Account, whether or not authorized by you, including without limitation all purchases and in particular, parents or guardians are liable for all activities of their minor child conducted through the Account.
3.3 Amendments
We reserve the right, as our sole discretion, to amend, update, change, modify, add or remove portions of these Terms of Service and its Privacy Policy at any time by posting the amended Agreement within the Services, upon the conditions, including but not limitation: (a) changes in applicable laws; (b) regulatory or security requirements; (c) relevant guidance or codes of practice; (d) technical alterations to the services; and (e) to improve clarity and consistency. Your use of Services after the amended Agreement comes into effect constitutes your agreement to the amended Agreement.
4. License
By agreeing the agreement, we grant you a non-exclusive, non-transferable, non-sharable, personal, limited license, which can be revoked at any time, to use the services for non-commercial purposes in accordance with the terms of this Agreement.
4.1 Intellectual property rights and ownership
The TANWANGAME Product and any associated software are licensed, not sold. Your license confers no title or ownership to the TANWANGAME Product.
Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership, title or other property interest in any TANWANGAME or Account, and you further acknowledge and agree that all rights in and to an account are and shall forever be owned by and inure to the benefit of TANWANGAME.
All intellectual property or other rights in any game character, account, content, virtual currency, game resource and virtual items in our services are and will remain the property of us and/or our licensors. You are only granted limited permission (which can be revoked at any time) to use such content or our services, subject to and in accordance with the terms of the Agreement.
All third party’s intellectual property are the property of their respective owners.
We are entitled to immediately terminate this license, without any liability to you in the event of your any violation of the terms of this Agreement.
You may not use the Services or the intellectual property comprised in the Services in a manner that constitutes an infringement of our or our licensors’ rights.
4.2 License Limitations
You shall not create, modify, adapt, reverse engineer, recompile, reproduce, publish or distribute any derivative works of any software, utilities, applications, simulators, tools, files or intellectual property derived from, forming or otherwise used to provide the Services, or otherwise use the Software and Services except as may be expressly provided in this Agreement or to the extent permitted by law or relevant open source licenses.
You must not use a modified/customized version of the client software or attempt to copy, transfer or sub-license it.
You are not permitted to sell, auction, trade, sublicense, rent, lease, loan or otherwise transfer the Software, Account, virtual Items or any copyrighted material for profit.
Please note that any such activity may constitute civil wrongs and/or criminal offences, and we reserve the right to take such action as appropriate in the circumstances should we become aware that such offences are being committed.
5. Account and securities
5.1 Account
To access the Services, we may require you to create an account. When setting up an account for accessing the Services, you may be asked to choose a character name and set your own password (collectively “account info”).
You must not choose a character name that infringes the rights of any third party, impersonates our staff or other users, which is deliberately confusing, offensive, racist, obscene, hurtful, unlawful or otherwise inappropriate.
We reserve the right to make such assessment in our sole discretion, change any character name for any reason or take such other action as we believe appropriate.
5.2 Security
You agree to keep your account info safe at all times and not to disclose it to any other person that might jeopardize the security of your Account. You are solely responsible for maintaining the confidentiality of the Login Information, and you will be responsible for all activities of all persons who use your account info to gain access to your account. You are responsible to help ensure the safety of your account info, you must keep your device free of viruses and other malicious code including Trojans, worms, time bombs, malware and spyware.
In the event you become aware of or reasonably suspect any breach of security, including without limitation any loss, theft, or unauthorized disclosure of the Login Information, you must immediately notify us and submit an account recovery request via customer service button within any of our products or services.
Real TANWANGAME staff will never ask you for your account info.
6. User Content
6.1 User content
You will comply with and be bound by the policies and rules of our services relating to User Content, including our content standards policy as set out below.
We reserve the right without notice or refund to record, suspend, remove or delete User Content or to disclose to the relevant authorities any User Content or muted your account if: (a) it is the subject of a complaint; (b) if we consider that it breaches our terms and conditions (including our content standards policy) or the rules of a TANWANGAME Product; (c) if we consider that such steps are necessary to protect us or others; (d) a criminal act or civil wrong has been committed; or (e) we are required to do so by law or an appropriate authority.
If you wish to notify us of an allegedly defamatory statement contained on this website or you believe that material has been dealt with in a way which constitutes infringement of your intellectual property rights, please write to our registered office above stating the following:
1. Your contact details, including your full name, player name (if applicable), your postal address, telephone number and email address.
2. The full details of the material complained about and the reasons for the complaint.
3. The exact and full URL where you found the material.
4. If the request relates to copyright, provide proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder [or an authorized representative].
Please mark the letter for the attention of the “Customer Support Infringement Team” and ensure the letter is signed and dated. You have the ability to remove content which you have posted on an TANWANGAME forum. This can be done through the editing features within the TANWANGAME Product. If you would like assistance with this, please contact TANWANGAME via the customer support section of the applicable TANWANGAME Product website. You should be aware that removing content from public display may not ensure the complete or comprehensive deletion of the posted content.
6.2 Content standards policy
This content standards policy sets out our requirements which apply to your User Content. This policy applies in addition to specific User Content policies, such as any policies on forum posts, in-game chat and private messaging or other policies within our services from time to time. In addition to agreeing to comply with the terms of this policy, you also undertake to comply with the spirit behind it. You must not encourage or assist any other user to breach this policy. You are solely responsible for your User Content including any User Content you place on any wiki, third-party platform or forum.
? User Content Must:
a) be accurate, complete, uploaded or sent in good faith and compliant with all applicable laws, regulations and codes of conduct; and
b) only be uploaded or sent if you own the rights in such content, have appropriate permission from the rights owner, or are otherwise authorized by law.
? User Content Must Not:
a) be obscene, hateful, inflammatory, threatening, harassing, sexually explicit or deceptive or fraudulent in anyway;
b) promote violence or discrimination, promote or endorse any illegal activity or otherwise be objectionable; be defamatory or an invasion of an individual\'s right to privacy;
c) mock or denigrate other\'s religious beliefs, involve in sensitive political topics, and stigmatize national leaders and religious leaders;
d) infringe the intellectual property or other rights of any third party, including copyrights, trademarks, database rights, any rights of confidentiality or any similar rights; attempt to or purport to impersonate any person or misrepresent your identity, affiliation or connection to any other person;
e) include hyperlinks or connections to third party websites; contain viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any device software, hardware or network;
f) reveal details that enable you or anyone else to be identified or contacted outside of the game (e.g. last name, postal/email address or telephone number);
g) have any commercial purpose; and
h) involve junk mail, spam, pyramid selling or similar schemes
6.3 License of user content
You agree that by submitting any material of any kind to us (including but not limited to posting chat) for any purpose connected with any services, you are giving us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free license to use, modify, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such User Content for any purpose, provided that we may not use User Content in violation of the Privacy Policy. You agree to waive any moral rights to the extent permitted by law and that you will not withdraw the submission or attempt to make a charge for its use. Furthermore, you warrant that you are the exclusive copyright holder in relation to the submission and that the submission in no way breaches the rights of any other person or entity.
6.4 Safety and abuse
We are under no obligation to (and do not) monitor User Content. You should be aware of the potential risks of using a service which includes extensive User Content. User Content may be inaccurate, out of date or otherwise inappropriate. We cannot guarantee that users will comply with our terms and conditions, rules or otherwise behave appropriately. You should not assume that a person is who he or she claims to be. In your own interests, you should not attempt to contact any user outside our services.
If you are the victim of offensive or inappropriate behavior or receive any other unwanted communications, you should report such inappropriate behavior to us via the in game "Report abuse" button after clicking on the offensive statement and asking for customer services as well as seeking appropriate external help, for example from parents or law enforcement authorities. If you continue to suffer problems, or are not satisfied, then you must stop using the relevant services.
7. Virtual Items
7.1 Description
Virtual Items include (a) virtual currency, including but not limited to virtual coins, gems, cash, tokens, or points, all for use in the Service and (b) virtual in-game items
a) Virtual Currencies can be used to acquire certain digital goods/services, which we describe below as "Items". If you obtain Virtual Currency from us, including through apple pay or google-play, you must check that they have been correctly credited to your account and tell us immediately if not. We have not authorized to any other third party or website or platform to sell our virtual currencies.
Virtual Currency do not have any inherent value and are not your own private property. When you purchase or receive Virtual Currency, you do not own the Virtual Currency. Instead they constitute a measurement of the extent of your license in a TANWANGAME Product. Similarly, any Virtual Currency balance shown in your account does not constitute a real-world balance or reflect any stored monetary value.
b) virtual in-game items defined including but not limitation to game resource, gaming equipment, tools, mounts or any other relating in-game items and/or items could utilize in chatting board or virtual social platform operated by us. You can gain virtual in-game items by using virtual currencies or through users’ gaming behavior, such as campaigning, crusade or conquering.
7.2 Restriction
VIRTUAL ITEMS ARE FOR YOUR PERSONAL USE ONLY.
You must not sell or transfer them or make them available to anyone else or attempt to do so, or encourage anyone else to do any of these things.
We do not provide any cash or refunds for Virtual Currency or Items (except as required by law) and Virtual Currency and Items do not have any real-world monetary value.
We may impose additional restrictions concerning the acquisition or redemption of Virtual Currency and Items. For example, we may cap the amount of Virtual Currency which can be acquired, held or redeemed in any particular period or we may impose restrictions based on your country of residence.
FOR THE AVOIDANCE OF DOUBT, VIRTUAL CURRENCY HAVE NO CASH VALUE, DO NOT ACCRUE INTEREST AND, UNLESS OTHERWISE REQUIRED BY LAW, ARE NOT REDEEMABLE OR REFUNDABLE FOR ANY SUM OF MONEY OR MONETARY VALUE FROM TANWANGAME AT ANY TIME.
7.3 rights of our action
We reserve the right to restrict access to, delete, reduce or liquidate Virtual Currency: (1) if you have misused the Virtual Currency or breached any of these terms and conditions; (2) if the Virtual Currency were awarded in error; (3) if a payment for Virtual Currency is charged back or otherwise cancelled or reversed; or (4) if you have used Virtual Currency to conduct any fraudulent or illegal activity.
We reserves the right to restrict access to or delete Items: (1) if you have misused the Items or breached any of these terms and conditions; (2) if the Items were purchased using Virtual Currency awarded in error; 3) if such virtual items are trading among users in real world which are strictly prohibited in this Agreement, or (4) if a payment for Virtual Currency used to purchase the Items is charged back or otherwise cancelled or reversed.
WE MAY AT ANY TIME DECIDE TO END IN PART OR ITS ENTIRETY THE VIRTUAL ITEMS PROGRAM FOR ALL OR ANY OF OUR SERVICES. BEFORE WE DELETE THE UNUSED VIRTUAL ITEMS, WE WILL ENDEAVOUR TO CONTACT YOU TO GIVE AT LEAST FOUR WEEKS TO REDEEM THEM.
8. TRADING AMONG USERS
All trading, sublicensing, renting, leasing, loaning, selling or transfers of Accounts, virtual currencies or virtual items, including without limitation, trading of Account ID, Account Names, Virtual Items and all out-of-game transfers, are strictly prohibited. Further, any transactions in connection with the Game Resources or other Services amongst Users or provision of in-games services such as power-leveling for “real-world” payment or payment related to?the Services is strictly prohibited.?Unless other permitted by us.
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You shall not access or use any Account or Game Resource pursuant to any sublicense, rent, lease, loan, sale or prohibited transfer arrangement.
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We are not responsible for any losses that occur, whether in relation to any trading activities.?ANY AND ALL PROHIBITED CONDUCT MAY RESULT IN IMMEDIATE TERMINATION OF THE ACCOUNTS INVOLVED IN SUCH CONDUCT OR TRANSACTIONS OR TERMINATION OF ACCESS THROUGH ANY ACCOUNTS INVOLVED IN SUCH CONDUCT OR TRANSACTIONS.
9. Termination of user’s account
We reserve the right to stop, terminate or suspend your account or our service If, acting reasonably, we consider that, including but not limit:
a) our terms and conditions of this Agreement or any TANWANGAME Product rules have or may have been breached;
b) there has been fraudulent, unlawful or abusive activity; or
c) it is necessary in order to prevent or stop any harm or damage to us, to any TANWANGAME Product, to other players or the general public.
We may at any time: (I) Stop (as defined above) any or all accounts for TANWANGAME Products; (ii) restrict access to any content-uploading or other feature of our service; and/or (iii) restrict access to or delete virtual items or anything acquired by means of virtual currency.
WE DO NOT GUARANTEE THE ONGOING SUPPLY OF ANY TANWANGAME PRODUCT. UPON REASONABLE NOTICE TO YOU, WE MAY DEACTIVATE ANY ACCOUNT AND YOU ACKNOWLEDGE AND AGREE THAT YOU ARE NOT ENTITLED TO ANY REFUND FOR ANY AMOUNTS PAID IN CONNECTION WITH THE ACCOUNT.
10. Refund policy
We are happy to review requests for refunds on a case-by-case basis. However, refunds are not always possible for a variety of reasons.
Unless required by law, we do not issue refunds for any of the following cases, for any amounts paid in relation to our services or products:
? In-game Scam - "My account was stolen!" We provide a layered security on accounts to provide protection against this, in addition we warn players frequently about the dangers of account-sharing and other scams. Despite this, we will do what we can to help you recover your account if we can.
? Banned - You violated the Terms of Service Policy and User Agreement.
? We stop offering part or all of our services, or you decide to delete your account.
Refunds are issued on a case by case basis and at our sole discretion.
11.Maintenance of our services
We will use reasonable endeavors to maintain operation of our services and rectify faults as quickly as possible. We reserve the right to modify, including by way of regular updates, temporally updates or emergency updates our services and we may have to suspend operation of any of our services without notice for repair, maintenance, improvement, security or any other reason. If so, we will do our best to ensure that the suspension is as short as possible. We cannot accept responsibility for such suspensions, interruptions or errors caused by circumstances outside our reasonable control.
12. LEGAL RESPONSIBILITY
Our services are provided on an “as is” and “as available” basis.
We do not warrant that you will be able to access or use our services at the times or locations of your choosing or that our services will be uninterrupted or free of errors. Accordingly, we are not liable to you for any loss or damage that might arise, for example, from the inoperability, unavailability or security vulnerabilities of our services or from your reliance on the quality, accuracy or reliability of our services.
We expressly disclaim liability for any loss or damage caused by us or our employees or agents in circumstances where a) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; b) such loss or damage is not a reasonably foreseeable result of any such breach; or c) such loss or damage relates to a business.
By using or accessing our services, you agree to waive all legal duty of care owed to you by us to the maximum extent allowed by law. The maximum liability of us to you for losses or damages that you suffer in connection with our services or this Agreement shall not exceed the amount that you paid to us during the six (6) months prior to the time the cause of action arose.
NOTWITHSTANDING THE FOREGOING, NOTHING IN THE TERMS AND CONDITIONS OF THIS AGREEMENT SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR ANY LOSS OR DAMAGE, TO THE EXTENT THAT SUCH LIABILITY CANNOT UNDER ANY APPLICABLE LAW BE EXCLUDED OR LIMITED.
YOU WILL BE LIABLE FOR ANY LOSS OR DAMAGE WE SUFFER ARISING FROM YOUR BREACH OF THIS AGREEMENT OR MISUSE OF AN TANWANGAME PRODUCT.
NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.
13. General
These agreement, Privacy Policy and any other rules, guidelines, codes of conduct or instructions incorporated by reference constitute the entire agreement between the parties with respect to its subject matter and supersedes any previous terms and conditions between the parties in relation to such matters.
The limitations, exclusions and restrictions in these terms and conditions shall inure to the benefit of our licensors, successor and assigns. Headings above are for guidance only and not binding. If we fail to enforce any provision of these terms and conditions, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion.
If any provision of these terms and conditions is found by a court to be invalid, we agree that the court should endeavor to give effect to the parties\' intentions as reflected in the provision and that other provisions remain in full force and effect.
We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced.
As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent. A person who is not a party to this agreement shall have no rights to enforce any term of this agreement.
14.Dispute Resolution and Law
If a dispute arises between you and us, we strongly encourage you to first contact us directly to seek a resolution by going to our customer service site by clicking customer service button within any of our services.
These Terms of Service and any dispute arising out of or related to it or Privacy Policy or the Service shall be governed in all respects by the Singapore law, without regard to conflict of law provisions.
Any dispute, controversy, difference or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Shenzhen Court of International Arbitration. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English. The arbitral award is final and binding upon both parties.